IT departments are increasingly expected to provide accurate cost estimates for budget and deployment of new projects and client support. This is a difficult task, especially for departments who lack data or true operational costs, or experience with tasks of this scope. Learn from the experts how to successfully determine total cost and ROI for IT services, and how to present these numbers to management.
- How to set up a cost analysis to show value to the organization
- Simplified templates for calculating costs
- Items to include and NOT include in cost calculations