Several notable law firms have built client-facing businesses out of their back-office functions, including legal process outsourcing, practice economics and technology operations. What barriers did they overcome to bring these businesses to fruition? What factors led to success? Learn how you can make your operations more responsive to clients and, dare we say, more profitable.
- Determine the back-office skills that have front-office market value
- Develop action items for overcoming barriers and finding champions of change
- Properly measure the efficacy of your team's involvement