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Empathetic Design in Legal: Redesigning Law for Clients ILTACON 2016 Annual Educational Conference General Education Session
Event Code:
August 30, 2016
11:00 AM - 12:30 PM ET
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Maryland B
Area of Focus:
Legal Operations, Business Management

Can legal services be redesigned to be more human-centric and approachable? Some firms and companies are weaving the disciplines of human-centered design and design thinking into their legal solutions, aiming for major effects on behavior change, adoption and client satisfaction. Our panelists will explore the effects of design thinking on legal technology projects, legal service delivery and legal work in general. Come learn hands-on techniques to apply to your projects, from design planning to the first client experience and to overcoming barriers to adoption.


> Empathetic Design in Legal: Redesigning Law for Clients