We don't always need large studio resources to create blockbuster results. Indeed, there are times when tools we already have include features that are unknown or underutilized and simply need a nudge (perhaps a minor configuration change or marketing promotion) to solve a significant business problem. There are also times when a small tool can bring big results.

At this session, we will hear from people who have implemented small solutions that have had a major impact on profitability, client satisfaction, and better work product. While often not as "shiny" as an expensive new technology implementation, lower-cost solutions might be the only option for some firms as price pressure and an uncertain economic outlook apply constraints to IT and KM budgets. 

Takeaways:

- Many ideas for how you can build efficiencies and provide better client service without spending money

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