The bill is often the most critical means of interacting with the client, it communicates value and it builds the attorney-client relationship. But you sure have to climb a lot of steps before a time card entry becomes a shiny line item on a sophisticated bill. This session will address the various touch points, departments, and roles that are involved in the entire life cycle of a bill, not just within finance but also technology, business development and knowledge management. Learn how lonely time card entries move through various channels before they become a bill that is ultimately paid. Does your organization have the skills to pay the bills?
- Learn the value of a bill
- Hear from various perspectives about the ways law firm bills communicate value to clients
- Find out what it takes to produce a squeaky clean invoice that speaks volumes to the client about the work performed on their behalf
- Hear war stories of what drives clients nuts and makes law firms - and their partners - look incompetent in the eyes of their clients when invoices fail to convey the proper messaging