Getting our platforms to the cloud was not as easy as we might have hoped it would be.  In this session we will cover the impact moving to the cloud has on your organization.  How has the shift changed the end-user experience and the way we deliver and manage the support we provide our organizations?  Join us as we discuss lessons learned and best practices from peers who have navigated and survived the shift to the cloud.

Takeaways:

- Hear different perspectives and insights on the following challenges:
          - What considerations are often overlooked which impact the end-user experience?
          - Learn how moving to the cloud can impact technical support skill sets and responsibilities

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