The usage of chatbots has been most prevalent in the e-Commerce world where virtual assistants are able to help you narrow your choices or answer questions you might have on a particular item. However, a virtual assistant, or Chatbot, in this case, is somewhat new to the legal space. Do chatbots have a place in the legal space where human interaction (attorney/client) is privileged? How will the use of Natural Language Processing (NLP) and Artificial Intelligence (AI) affect how we handle legal inquiries? Will chatbots eventually replace help desks or assistants? In this session, we will explore all of the above topics and more.
- Why do you need it?
- What are the efficiencies?
- What's the threshold between utility and annoyance?
- Who designs it and manages it?
- What are the risks?