Law firms tend to measure revenue, profits and utilization. In this age of business maturity and standardization, law firms should also track, measure and reward change. But how? What else should law firms be measuring? Learn what has been worthwhile to measure and what hasn't from real-world examples.
- Understand the importance of measuring the right things
- Determine metrics that can help identify baselines and the effects of change
- Outline possible key performance indicators to guide firm strategies