Should IT departments be responsible for both new internal and client-facing product and service development? If so, what are best practices for moving forward while providing top-shelf maintenance and customer service? Our speakers will argue that the IT departments that thrive must find ways to do both. Hear about techniques and best practices for doing both from firms that have spun off innovation arms in various ways and firms that have innovated from within a more traditional structure.
- Develop short- and long-term recommendations and guidelines for developing an innovation road map, creating strategic goals and justifying to firm management the need to find a balance