Firms are all on the innovation bandwagon, some are truly innovating, many are using the innovation to describe their continuing evolution of legal service delivery. Challenges include the clients who are demanding more collaboration and improved collaboration processes, more services and support, and better accountability. There are economic pressures, technologists focusing on new technologies (AI and blockchain) and not on the cultural change needed to be truly innovative, prioritization of innovation projects, balancing the need to be innovative with the need to help technology and the people catch up. And, how do you slot the ideation process into your operating model and how do you get the innovation team more involved with clients? These questions and more will be discussed in this interactive panel discussion and provide you with ideas for how to focus your attention right now.